All ingestion has caught up and is back to realtime.
Posted Dec 23, 2024 - 19:57 UTC
Update
Our event ingestion infrastructure has healed so we are able to resume ingestion services. It will take some time to catch up but we expect things to be back to normal in the coming hours.
Posted Dec 23, 2024 - 17:08 UTC
Update
Recovery continues, with session recordings caught up and running normally.
We're continuing to monitor event ingestion lag for recovery
Posted Dec 23, 2024 - 14:21 UTC
Monitoring
Our ingestion infrastructure self-healed and we're now monitoring recovery.
Posted Dec 23, 2024 - 12:51 UTC
Identified
Our ingestion infrastructure is processing slowly causing delays for event and replay ingestion. We've identified the cause and are working to ensure improvement.
No data has been lost, and will all be available once ingestion has caught up
Posted Dec 23, 2024 - 11:25 UTC
This incident affected: US Cloud 🇺🇸 (Event and Data Ingestion, Session Replay Ingestion) and EU Cloud 🇪🇺 (Event and Data Ingestion, Session Replay Ingestion).