The event data ingestion lag accumulated during the outage today is caught up, and the incident is resolved.
Posted Oct 21, 2025 - 02:29 UTC
Update
Session recordings ingestion processing delays have caught up.
Posted Oct 20, 2025 - 22:37 UTC
Update
Event and data ingestion success rates are looking stable. We're monitoring
Posted Oct 20, 2025 - 19:34 UTC
Update
After a shaky period with elevated error rate for events and session replay events, we're observing recovery to normal levels.
As the AWS outage is not fully resolved, we're monitoring.
We will update once we know more, currently it looks like it's going in the right direction.
Posted Oct 20, 2025 - 19:29 UTC
Update
We observed elevated error rates for even and data ingestion - we're investigating.
Posted Oct 20, 2025 - 18:32 UTC
Update
We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.
Posted Oct 20, 2025 - 16:44 UTC
Update
We're are now processing destinations events and should catch up shortly
Posted Oct 20, 2025 - 13:57 UTC
Monitoring
Replay ingestion has now recovered and we are no longer experiencing any session replay data loss.
AWS is still having issues with some services which is impacting replay processing but we are seeing this recover slowly
Posted Oct 20, 2025 - 11:15 UTC
Update
Event ingestion has fully recovered. There may be small delays on sub components such as UI autocompletion. Replay ingestion is recovering but still experiencing partial data loss. Clients are retrying so some data recovery should be possible but it is highly likely during this incident that recording data will be incomplete since the incident started.
Posted Oct 20, 2025 - 11:06 UTC
Update
AWS is recovering and therefore we are also managing to start recovering and scaling up our infrastructure to catch up. We are still heavily delayed across services. Session Replay ingestion is still not fully recovered although we are seeing improvements and expect it to recover soon.
Posted Oct 20, 2025 - 09:38 UTC
Update
AWS is having a major outage. Services build on components that are affected by the outage are having issues. Session Replay is having a major outage. Ingestion and CDP is degraded.
Posted Oct 20, 2025 - 07:34 UTC
Identified
One of our upstream providers is having an outage, CDP / Destinations is also affected and processing is delayed.
we're working on a fix
Posted Oct 20, 2025 - 07:16 UTC
Investigating
We have elevated errors across replay ingestion due to a downstream provider encountering problems and are investigating
Posted Oct 20, 2025 - 07:08 UTC
This incident affected: US Cloud 🇺🇸 (Event and Data Ingestion Success, Event and Data Ingestion Lag, Session Replay Ingestion, Destinations).